Shipping policy

Last updated: 17 September 2026

We deliver AMIELLE BAGS to Europe, the United Kingdom, the United States, Canada and Australia. Please select your destination at checkout to see the delivery services available for your address.

Preparing your order

In-stock orders are processed within 1–2 business days. Processing is the time needed to prepare your order before it is handed to the carrier. Business days are Monday to Friday, excluding public holidays.

Estimated delivery times

After dispatch, standard delivery is estimated as follows:

• United States: 3–7 business days.
• Europe and the United Kingdom: 5–8 business days.
• Canada: 5–8 business days.
• Australia: 5–8 business days.

These delivery estimates are in addition to the 1–2 business days needed for processing. They are estimates, not guaranteed delivery dates. Public holidays, customs checks, severe weather and local carrier disruptions can affect arrival times.

Delivery charges and taxes

The delivery charge for your order, together with any taxes or import charges collected by us, is shown at checkout before you pay. Any free delivery offer applies only when its stated conditions are met.

For international deliveries, your destination may charge import duties, taxes or carrier clearance fees that are not collected at checkout. Where these charges apply and are not included in your order total, you may need to pay them before the parcel is released. Contact us before ordering if you need help understanding the charges for your destination.

Tracking your parcel

When your order is dispatched, we will send a shipping confirmation to the email address provided at checkout. Where tracking is available, the confirmation includes your tracking link. The carrier's first scan may appear after the dispatch email is sent.

Delivery details and order changes

Please check your delivery address and contact details before placing your order. If you notice an error, email hi@amiellebags.com as soon as possible with your order number. We will try to update the details before dispatch, but changes may not be possible once an order is being prepared or is with the carrier.

If a delivery cannot be completed, contact us so we can help resolve it. Any additional delivery arrangement or charge will be explained before you agree to it.

Delays and missing parcels

If your parcel has not arrived within the estimated delivery window, or tracking shows a delivery you have not received, email us with your order number. We will investigate with the carrier and explain the next steps. A tracking status alone does not remove your applicable consumer rights.

If we cannot dispatch within the processing time stated above, we will contact you with an updated estimate and, where required, offer the choice of accepting the delay or cancelling for a refund. Your rights concerning late or failed delivery remain protected by applicable law.

Returns and support

We offer 30-Day Returns & Exchanges, subject to the conditions in that policy.

For delivery assistance, contact AMIELLE BAGS at hi@amiellebags.com. Our official website is amiellebags.com.